Vigo Tours in 2023 and expectations for the 2024 season
- 05.12.2023 11:33
- About Turkey
Vigo Tours | Since 2000
The incredible journey that began in 2000 continues to unfold!
At Vigo Tours, we are proud to announce the successful completion of yet another busy and fulfilling season. The remarkable adventure we embarked upon in 2000 continues to bring us immense joy and satisfaction.
We extend our heartfelt gratitude to our valued customers who have placed their trust in us for over two decades. Your continuous support and patronage have been the driving force behind our success. Thank you for being a part of our journey!
In 2023, we successfully provided a wide range of experiences, including daily tours, private yacht trips, airport transfers, bird-watching tours, and blue cruise excursions. Our dedicated Vigo Tours team played a crucial role in this success, demonstrating unwavering commitment and passion. We sincerely thank each team member for their hard work and dedication.
During our operations in Istanbul, Kuşadası, Didim, Bodrum, Marmaris, Fethiye, Kaş, Kemer, Antalya, Belek, Side, Alanya, and Cappadocia, we experienced an exceptionally busy period. Despite the challenges, our team remained committed to delivering outstanding service.
Customer Satisfaction at Vigo Tours
Customer satisfaction is our top priority. Throughout the season, we encountered a few challenges due to misunderstandings. However, we are pleased to share that every issue was resolved in favor of our valued customers. We provided refunds and complimentary tours to those with valid concerns, ensuring they could enjoy the rest of their vacation. Looking ahead, we are evaluating our tour program for 2024 and implementing improvements to enhance the customer experience.
2023 Season Reflections
The 2023 season was busy but did not fully meet our expectations. Although we achieved growth, our initial target was set 20% higher than the actual outcome. Factors such as inflation and fluctuating exchange rates in Turkey led us to adjust our pricing strategy mid-season.
We observed that price increases led to cautious spending by holidaymakers, which impacted our growth goals. As we look to 2024, we anticipate prices remaining at 2023 levels.
Success with Polish Customers
We are delighted with the remarkable growth in our Polish customer base, which increased by an impressive 100% compared to last year. The positive feedback we have received from our Polish guests has been truly heartwarming, and we are excited to welcome even more Polish travelers in 2024. Your trust and support mean the world to us. Thank you, Poland!
Looking Ahead to 2024
We are optimistic about 2024 and anticipate increased demand and an even better season. Reservations have already begun, and the trend is encouraging. Vigo Tours remains committed to enhancing your holiday experience and making your visit to Turkey truly memorable.
Wishing you a joyous holiday season and a fantastic year ahead! We look forward to seeing you in 2024.
Warmest Regards,
Vigo Tours