Cancellation & Refund Policy for Tours

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Cancellation and Refund Policy

Cancellation and Refund Policy

Daily Tours & Excursions — Cancellation & Refund Policies

Booking a daily tour or excursion with Vigo Tours gives you flexibility, provided that cancellation and refund deadlines are respected. Each ticket clearly states the applicable cancellation period and refund conditions. Requests made after the stated deadline cannot be accepted.
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Please note that tours involving air travel have stricter rules, and reservation dates cannot be changed once the free cancellation period has expired. All conditions below are valid together with clauses 16, 17, 17.1, 17.2, 17.3, 17.4, 17.5, 17.6, and 17.7 of the Terms of Use.

Flexible Cancellation Policy

General Rules

The free cancellation deadline is clearly stated on each ticket.
Deadlines may vary by tour type.
Some tours require cancellation 48 hours before departure, while tours involving air travel may require 72 hours or more.

Flight-Inclusive Tours — Tour ID: 231

Cancellation 48 hours before departure — the flight fee is non-refundable, while the remaining amount is fully refunded.
Flight refund may be possible with an additional payment.
The amount paid for the Full Refund Right is non-refundable.

Cappadocia Tours by Bus (All Regions)

Cancellations made less than 48 hours before departure are non-refundable.

Pamukkale Tours by Bus (All Regions)

No refunds are available for cancellations made within 48 hours of scheduled departure.

Concerts and Festivals

Cancellation is possible up to 48 hours before the show or pick-up time.
No refunds for cancellations made within 48 hours.

Moderate Cancellation Policy

Cancellation 10 days or more before the activity start date — 100% refund
Cancellation 4 to 10 days before the activity start date — 50% refund
Cancellation 4 days or later before the activity start date — no refund

Strict Cancellation Policy

Cancellation 30 days or more before the activity start date — 100% refund
Cancellation 30 to 10 days before the activity start date — 50% refund
Cancellation 10 days or later before the activity start date — no refund

Super Strict Cancellation Policy

Cancellation 90 days or more before the activity start date — 100% refund
Cancellation 90 to 60 days before the activity start date — 75% refund
Cancellation 60 to 30 days before the activity start date — 50% refund
Cancellation after 30 days — no refund

Non-Refundable Tours

Tour ID: 340 — QR Code Entry Tickets

Single-entry QR tickets (e.g. Hagia Sophia) are anonymous and valid for 60 days.
Refunds and cancellations are not permitted.
Tickets may be used by any holder of the QR code.

Blue Cruise Tours — Cancellation & Refund Policies

Yacht Charters

120 days or more notice — full refund, excluding €65 per person administrative fee and any applicable hotel, cruise, or flight cancellation fees
119–90 days notice — 50% refund
89 days or less notice — no refund
— remaining balance will be automatically charged to the credit card used at booking

Cabin Charters — Blue Cruises (Except Tour ID: 339)

61 days before departure — 80% refund
60–24 days — 55% refund
23–16 days — 35% refund
15–10 days — 30% refund
9–1 day — 10% refund
Departure day — no refund

Blue Cruise: Kemer – Kekova – Kemer — Tour ID: 339

25 days or more notice — full refund minus €25 per person administrative fee and applicable cancellation fees
24–15 days notice — 50% refund
15 days or less notice — no refund

Terms & Conditions for Blue Cruises

A 30–50% deposit or full payment is required to confirm a booking.
All cancellations must be submitted in writing by the client or their appointed agent.
Cancellation fees apply regardless of reason, including health or family matters.
Bank fees for refunds are the responsibility of the client.
Upon request, a travel insurance letter can be provided.

Insurance Information — Blue Cruise, Gulet & Yacht Tours

Insurance is not included unless explicitly stated.
Adequate personal travel insurance is mandatory under Turkish and Greek law.
Insurance must cover accidents, medical expenses, repatriation, luggage loss or damage, and tour or cruise cancellations.
Clients are solely responsible for themselves and their belongings.
No refunds will be issued by Vigo Yachting due to insurance-related issues.

Liability & Operational Conditions

Vigo Yachting is not liable for delays, schedule changes, weather conditions, technical issues, strikes, or force majeure events.
Itineraries may be modified due to unforeseen circumstances, with additional costs borne by the client.
Optional activities not included in the tour price are not covered by this contract.
In case of gulet breakdown, replacement or repair may take up to 24 hours, with no refunds.
Vigo Yachting reserves the right to refuse or remove participants without refund if deemed necessary.
Complaints must be submitted during the tour to the Vigo head office in Antalya.

Frequently Asked Questions

How do I know my cancellation deadline?

Each ticket clearly displays the cancellation deadline and refund conditions specific to your tour.

Are flight-inclusive tours refundable?

Flight fees are generally non-refundable after the free cancellation period, unless an extra payment option is applied.

Can I cancel a Blue Cruise booking at any time?

Yes, but refund amounts depend on how far in advance the cancellation is made.

Are QR code tickets refundable?

No — QR code tickets such as Hagia Sophia entry tickets are non-refundable and non-cancellable.

Who pays bank fees for refunds?

All bank and transfer fees are the responsibility of the client.

Is travel insurance included?

No — clients must arrange their own insurance unless otherwise stated.