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Vigo Tours Service Agreement
Vigo Tours | Electronic Service Sales Agreement
ARTICLE 1 - SUBJECT
The subject of this agreement is the sale of electronic services by the AGENCY to the CONSUMER via www.vigotours.com. It covers the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers, and the terms including the qualifications, sales price, and payment conditions of the services.
ARTICLE 2 - PARTIES
This Agreement has been signed in accordance with the terms and conditions below:
-
CONSUMER (BUYER)
Name and Surname:
Address: -
SELLER (AGENCY)
Title: PROFESSIONAL TOURISM ENTERPRISES LTD. CO.
Address: ILICA MAH. 278 SOK. NO: 11 / B-3 MANAVGAT ANTALYA
Phone: +90 (242) 753 61 00
Email: [email protected]
ARTICLE 3 - GENERAL PROVISIONS
- 3.1- The CONSUMER declares that they have read and understood the service's characteristics, the sales price, the payment method, and the service performance, and have provided the necessary electronic confirmation.
- 3.2- The AGENCY is responsible for any defects in the service subject to the agreement.
- 3.3- After the service is performed, the CONSUMER is not responsible for unauthorized use of their credit card and the AGENCY is not liable for the services provided.
ARTICLE 4 - CANCELLATION - TRANSFER
- 4.1- The AGENCY may cancel the trip 24 hours before departure due to incorrect registration, adverse weather conditions, road obstacles, strike, terror, war, unforeseeable technical issues, or any force majeure. In this case, the CONSUMER has no right to compensation.
- 4.2- The CONSUMER has the right to cancel and receive a full refund if canceled 15 days before the service starts.
- 4.3- The CONSUMER can transfer the trip to another person until 7 days before the start of the service, but all transfer-related costs are their responsibility.
- 4.4- If the CONSUMER fails to notify in writing that they will participate, all reservations will be canceled, and no refund will be made.
- 4.5- The AGENCY reserves the right to cancel or modify the tour schedule or service before it starts if necessary.
ARTICLE 5 - GENERAL TERMS
- 5.1- The CONSUMER is fully responsible for their luggage and its contents.
- 5.2- The AGENCY is not responsible for luggage loss or damage.
- 5.3- Visa services are not included in the purchased service.
- 5.4- The AGENCY is not responsible for issues arising from the CONSUMER’s personal obligations or third parties' actions.
- 5.5- The CONSUMER must adhere to the rules of the service purchased and can be denied service for non-compliance.
- 5.6- The CONSUMER must notify the AGENCY in writing if they believe the service is defective.
ARTICLE 6 - JURISDICTION
Istanbul Consumer Courts and Arbitration Boards are authorized to resolve disputes arising from this agreement.
This agreement is an integral part of the terms of use of Vigo Tours and is fully valid when considered together with the terms of use. Every individual receiving services from Vigo Tours is deemed to have accepted these terms.