Vigo Tours Service Agreement

Vigo Tours | Electronic Service Sales Agreement

ARTICLE 1 — Subject of the Agreement

The subject of this Electronic Service Sales Agreement is the sale of electronic services by the AGENCY to the CONSUMER through the website www.vigotours.com. This agreement regulates the rights and obligations of the parties in accordance with Law No. 4077 on the Protection of Consumers and covers the service details, qualifications, sales price, payment terms, and performance conditions.

ARTICLE 2 — Parties

CONSUMER (BUYER)

Name and Surname:
Address:

SELLER (AGENCY)

Title: PROFESSIONAL TOURISM ENTERPRISES LTD. CO.
Address: ILICA MAH. 278 SOK. NO: 11 / B-3 MANAVGAT ANTALYA
Phone: +90 (242) 753 61 00
Email: [email protected]

ARTICLE 3 — General Provisions

3.1 — Information and Acceptance

The CONSUMER declares that they have read, understood, and approved all information regarding the characteristics of the service, sales price, payment method, and performance conditions and has provided electronic confirmation accordingly.

3.2 — Service Responsibility

The AGENCY is responsible for ensuring that the service subject to this agreement is provided as promised and is free from defects attributable to the AGENCY.

3.3 — Credit Card Security

After the service has been duly performed, the CONSUMER shall not be held responsible for unauthorized use of their credit card, and the AGENCY shall not be liable for services that have already been provided in good faith.

ARTICLE 4 — Cancellation and Transfer Conditions

4.1 — Cancellation by the Agency

The AGENCY reserves the right to cancel the service up to 24 hours before departure due to incorrect registrations, adverse weather conditions, road obstacles, strikes, terror, war, unforeseeable technical issues, or force majeure. In such cases, the CONSUMER shall not be entitled to any compensation.

4.2 — Cancellation by the Consumer

The CONSUMER may cancel the service and receive a full refund provided that the cancellation is made at least 15 days prior to the start of the service.

4.3 — Transfer of Reservation

The CONSUMER may transfer their reservation to another person up to 7 days before the service start date. All costs arising from the transfer shall be borne by the CONSUMER.

4.4 — Failure to Notify Participation

If the CONSUMER fails to notify the AGENCY in writing of their participation, all reservations shall be deemed canceled, and no refund shall be issued.

4.5 — Schedule Changes

The AGENCY reserves the right to cancel, modify, or reschedule the tour program or service before commencement when deemed necessary for operational or safety reasons.

ARTICLE 5 — General Terms and Obligations

5.1 — Luggage Responsibility

The CONSUMER is solely responsible for their luggage and its contents throughout the service.

5.2 — Luggage Liability

The AGENCY shall not be held responsible for loss of or damage to luggage or personal belongings.

5.3 — Visa Services

Visa-related services are not included in the purchased service unless explicitly stated otherwise.

5.4 — Personal Obligations

The AGENCY shall not be responsible for issues arising from the CONSUMER’s personal obligations or from actions or omissions of third parties.

5.5 — Compliance with Rules

The CONSUMER must comply with all rules and conditions related to the purchased service. Failure to comply may result in denial of service without refund.

5.6 — Defective Service Notification

If the CONSUMER believes that the service is defective, they must notify the AGENCY in writing without delay.

ARTICLE 6 — Jurisdiction

Istanbul Consumer Courts and Consumer Arbitration Boards shall have jurisdiction over any disputes arising from this agreement.

This Electronic Service Sales Agreement forms an integral part of the Vigo Tours Terms of Use and is valid when evaluated together with them. Any individual receiving services from Vigo Tours is deemed to have accepted all provisions of this agreement.

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Frequently Asked Questions

What is an Electronic Service Sales Agreement?

It is a legally binding agreement regulating the sale of services provided electronically, defining the rights and obligations of both the consumer and the agency.

When does this agreement become valid?

The agreement becomes valid once the CONSUMER provides electronic confirmation during the booking or purchase process on www.vigotours.com.

Can I cancel my reservation and get a refund?

Yes — a full refund is available if cancellation is made at least 15 days before the service start date, subject to the conditions stated in this agreement.

Does Vigo Tours include visa services?

No — visa services are not included unless explicitly stated in the purchased service details.

Which courts are authorized in case of disputes?

Istanbul Consumer Courts and Consumer Arbitration Boards are authorized to resolve disputes arising from this agreement.