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Service agreement


The subject of this contract is the sale of electronic services of the AGENCY to the CONSUMER from www.vigotours.com, the Law on the Protection of the CONSUMER No: 4077 on the sale and performance of the services specified below, with the qualifications and sales price, It covers the rights and obligations of the parties in accordance with the provisions of the Regulation.


This Agreement has been signed in accordance with the terms and conditions stated below.

'RECEIVER'; hereinafter referred to as "CONSUMER".

Name and surname:


'SELLER' ; hereinafter referred to as "AGENCY".



Phone: + 90 (242) 753 61 00

Email: [email protected]

By accepting this agreement, the CONSUMER accepts in advance that if the contract subject confirms the order, it will be under the obligation to pay the additional price stated in the order subject, such as the price of the order and the shipping charge, tax.


3.1- CONSUMER declares that the product subject to the contract is read and informed about the qualifications of the service, the sales price and the payment method and the performance and gives the necessary confirmation in the electronic environment.

3.2- The AGENCY is responsible to the CONSUMER as the service subject to the contract is defective.

3.3- CONSUMER, after the performance of the service, is responsible for the unfair or unlawful use of the credit card of the CONSUMER by the unauthorized persons and is not responsible for the services of the AGENCY.


4.1. AGENCY, although the necessary care has shown all the obstacles to the start or continuation of the trip; It may cancel or cancel the trip 24 hours prior to departure due to the absence of accurate registration and / or adverse weather conditions, road obstacle, strike, terror, fog, possibility of war, unforeseeable technical considerations and all force majeure. In this case, the CONSUMER has no right to compensation.

4.2-CONSUMER, until the 15 days before the start of the service is requested to cancel the full amount of the price paid.

B- CONSUMER agrees and undertakes to pay 35% of the cost of the trip and 15% of the cost of withdrawal if the cancellation of the contract is 15-7 days before the start of the service. The date changes made by the CONSUMER are subject to cancellation.

C- In the case of cancellation / transfer of the discounted service, the CONSUMER agrees and undertakes to pay 35% of the service fee up to 7 days prior to the start of the service and to pay the entire service fee to the AGENCY after 7 days.

D-In case of cancellations up to 60 days before the commencement of the service, the full amount paid to the CONSUMER so far shall be refunded. CONSUMER, 25-31 days prior to the start of the trip cancels the contract 25% of the trip, 30-15 days before the contract cancellation 50% of the cost, 14-07 days before the contract cancellation 75% of the cost of the trip Ini accepts and undertakes to pay the entire ACENTE less than 7 days.

The official report of the E-CONSUMER or its first-degree relatives to prevent the 10-day-old occupation of the hospital from the full-fledged state hospital, and the written presentation before the commencement of the service, is the exception of the cancellation / transfer clauses.

4.3 The CONSUMER may delegate the tour to the person he / she wishes until 7 days before the start of the tour. The transferee is responsible for all expenses arising from the balance and transfer. The CONSUMER is obliged to submit all cancellation / transfer requests to its AGENCY before the beginning of the service in writing.

4.4 If the CONSUMER does not notify in writing that he / she will participate in the service he / she has missed; 24 hours after cancellation of all reservations and services made on behalf of the agency. No refunds shall be made to the CONSUMER in such cancellations.

4.5 The AGENCY may cancel the tours that are declared or recorded by the CONSUMER, if it deems necessary, partially or completely before the commencement of the service. During the same period or service, the AGENCY may change the order of visits of the hotel names, the means of transportation and their places of movement, the places specified in the program and shown as places to be visited. If the CONSUMER does not accept such changes and cancellations for justifiable reasons, he / she has the right to cancel his / her reservation and to refund the services that are not consumed.

4.6 Notices for possible cancellation of the ACENTE may be made on the internet site, as may be done individually to each CONSUMER. The CONSUMER accepts this in advance.


5.1- All kinds of responsibility regarding the baggage and its contents belong to the owner. The CONSUMER is obliged to comply with the laws and practices to which the vehicle and the facility to be traveled are subject.

5.2- In case of baggage loss or damage caused by the supplier's severe defect; In the event that the CONSUMER regulates the loss or damage AMOUNT to the provider, 1/2 of the part of the total cost of the trip, regardless of the material and moral value of the goods contained in the baggage and other characteristics, shall be payable to the AGENCY as the owner is paid to the CONSUMER by the owner. The AGENCY is liable for the loss, damage and theft of the goods delivered to it in written form with the declarations of the goods as much as the transportation cost of the trip.

5.3- VISA TRANSACTIONS and SERVICES are not included in the purchased service.

5.4- The AGENCY is responsible for reasons other than those arising from the responsibility of the CONSUMER and the personal responsibilities of the third persons after the commencement of the service that the Contractor commits. or may be reimbursed in the form of a service refund, as well as with additional and / or alternative arrangements provided to the CONSUMER during the service and not included in the price. The fact that additional or substitution services are taken or consumed by the CONSUMER eliminates the reimbursement and compensation rights of the CONSUMER.

5.5-CONSUMER, the guide, the facility and the means of transport vehicle officials will comply with the rules about the service purchased; 3. acknowledges that the persons shall respect the life, the goods and their presence, otherwise they shall not receive the service and the right to return.

5.6- In case the CONSUMER terminates the reservation with the bet as the service performed is defective, it has to notify the AGENCY authority and the reasons for the termination of the stay in writing. Otherwise, the service is deemed to have received and used.

5.7- Notifying the AGENCY of the matters that the CONSUMER complains about in the performance of the service.

5.8- CONSUMER (s) who has no signature in the contract but has participated in the service subject to the contract, shall be deemed to have accepted and committed the provisions of the contract when the CONSUMER (s) assigned by them to register in their name shall read and approve this agreement. The AGREEMENT reserves the right to recourse to other CONSUMERS for the collection of the surplus or service fee paid to the CONSUMER (s) who has signed the contract.

5.9- 1618 sy. If the package tour service is purchased, the package tour may be incomplete or not at all. Coverage coverage is as much as the package tour cost.

5.10- The consumer shall, before the package tour and / or accommodation service starts, if he so wishes; In case of accidents and illnesses, he / she can insure the costs of return to the point of departure and the costs incurred for all kinds of accidents.

5.11- TURSAB KÜTAHYA CHART items are applied in the calculation of the compensation to be paid if the AGENCY is partially or completely non-compliant with the AGENCY.


Istanbul Consumer Courts and Arbitration Boards are authorized to resolve the disputes arising from the implementation of this agreement.

The CONSUMER shall be deemed to have accepted all the terms of this Agreement.

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